advertising & pr

Aspect with top marks for customer satisfaction in the contact center workforce management report from DMG Consulting Dreieich / Frankfurt, Chelmsford, mass. “(United States), in March 2012 – aspect, provider of solutions for the customer contact and for Microsoft platforms, receives top marks in the 2011-2012 contact center workforce management market report”. The market report of DMG Consulting analyzes eight providers of workforce planning. Customer satisfaction with aspect as a provider is the highest in five of nine categories and divided in three other categories, including overall satisfaction, the highest rating aspect. In the 14 categories of product satisfaction aspect seven receives highest rating and six times aspect shares first place. The independent customer satisfaction survey from DMG Consulting surveyed customers to their satisfaction with providers and their products as well as service, support, professional services, training, and pricing. The DMG report makes it clear that aspect innovative, flexible and reliable Solutions for workforce planning in the market brings,”says Serge Hyppolite, Vice President of product management, aspect. This report, which is based on very detailed information, clearly shows that we allocate the functionality and performance of our customers, addressing the key challenges facing their contact center in your day-to-day business.” The functions of the personnel planning aspect help customer-oriented company, to offer a customer experience of the new generation.

The software solutions using platforms for enterprise communications and collaboration. Workforce planning is an integral part of the aspect suite for workforce optimisation, which allows the control of all contacts and relevant insights into customer interactions. Aspect flexible forecasts, shift planning and tracking tools enable companies to optimize the allocation and productivity of staff resources in the front and back office for inbound, outbound and blended contacts. Functions for Workforce planning offers aspect in its applications for customer contact productive workforce, optimized collections and blended interaction. They help companies to track operational objectives by means of specific software functions. Workforce planning is a critical and often very complex function for contact centers. It is a challenge to get it right and the satisfaction of our customers shows that aspect takes seriously its obligation”, so Donna River, President of DMG Consulting.

About aspect software for customer contact and for Microsoft platform services/solutions, aspect helps companies build and maintain customer relationships. For more information, see de. Follow aspect on Twitter about AspectUC. Read our blogs on blogs.aspect.com. Aspect, productive workforce, optimized collections, blended interaction and aspect software are trademarks or registered trademarks of aspect software, Inc. in the United States and/or other countries. All other company or product names may be trade names or trademarks of their respective owners. Contact: Wing-Kin Tsoi, aspect Tel. + 44 (0) 208 018 8347 Corinna v. Red Mountain, PRAGMA PR Tel. + 49 228 926 83 300 aspect Software GmbH Robert-Bosch-Strasse 5 * 63303 Dreieich CEO: Shawn Martin Garrett, Mark Andrew King, Michael John Provenzano Amtsgericht Offenbach HRB 11191 Tel + 49 6102 305 0000 * fax + 49 2102 396 6201; de

These Companies can use information to make even better content for your target groups together. In addition, the information can be used, which produce the audiences on the social Web. These help to filter out other topics that are relevant to potential customers. Public conversations, comments, or status messages on the social media, companies can find out what subjects are interested in the target groups and think like this about the brand or the company. Socialmention.com is a suitable tool to find public records of social media. The handling is simple. The user must enter only a key term in the search bar.

Then, the social media tool crawls all public posts in social media after the search term. Create personas businesses can use existing knowledge of their target groups, to create so-called Personas. Personas are fictitious profiles, which can create based companies on the data of their target groups. To do this Businesses need socio-demographic data and information on the external circumstances of the target groups. So, they determine their wishes, needs, challenges and problems in detail.

These findings can use companies to distill relevant topics for their online press releases, which are especially interesting for a certain audience segment. Strong messages need reach over 90% of all Internet users use search engines to find answers to their questions. It is crucial that the audience can easily find the online press releases about Google & co.. To achieve this goal, companies should publish their online press releases wide-ranging on many different press and subject portals. So they create many focal points for their target groups and improve the visibility and reach of its PR messages on the Internet. Because the more the online press releases on the Internet are present, the chance is greater that the target groups on it encounter. The online press release on many different press and subject portals is very time consuming. Therefore, there is a service that supports this work. Company Description PR-gateway is a project of Adenion GmbH. PR-gateway (www.pr-gateway.de) is an online service that centrally manages and delivers click parallel to numerous free press portals, news services and social media company news and social media news. Capturing multiple accounts for the individual portals. Thus helps PR gateway companies and agencies to get more coverage for your PR releases on the Internet in less time. Many well-known companies and agencies already use PR gateway successfully for your online PR and social media marketing, including HUK-Coburg, komm.passion, Hill + Knowlton and Expedia.de. PR contact: Adenion GmbH Astrid chorus Merkatorstrasse 2 41515 Grevenbroich Tel: + 49 2181 7569-140 E-Mail: Web:

Press releases as marketing mix benefits free press portals on the Internet writing press releases is a frequently used tool in the marketing mix of many companies: just small businesses here see an opportunity cost to draw attention to products and services. But what can actually afford the publication of a press release on the many online portals? It should arrive at the answer to this question especially on the own goal. The idea that a journalist refers to the custom message and carries further the topic as a “Multiplier”, possibly even in the classic “offline media”, should apply to today only rarely. The flood of information that daily rushes up on us is too big. Writing of press releases on online PR Portal can meet but completely different objectives: gaining new visitors for its own Internet offering is likely to be here in the first place. The subject is interesting and reasonably well in the search engines and other press portal Services that can be visitors, which otherwise would have found no way to your own website (yet). At the same time, the “visibility” of the own brand or own product can be increased by regular publishing: A logo or image here ensures a high recognition value. This fact also by the fact that some press services “pass on their messages to other portals” as well as in special services, such as Google News, is reinforced.

The regular publication of press releases can help attract a larger public. Often the idea is important: A dry description of own products rarely draws attention to himself. It can be but with professional expertise link (about an exciting interview), a successful story, or an interesting event, the chances are good that the issue is taken up by users and private individuals, and holds in the Web logs of the Internet feed. Just this point important, means is he but extra attention and visitors for its own online offering.

40 per cent of the respondents informed on the outcome as flyers and posters. Online, Facebook has by far the greatest influence on the behavior of the nightlife. This is not surprising, since 90 percent of all German Swiss young people on Facebook are registered and more than half has a Smartphone. According to the study, men spend their free time preferably in bars, gyms, or in the ski holiday. Women prefer go to the movies or spend their money for city breaks. Youth Marketing is gaining more and more marketers focus their efforts more narrowly on young people and students. This is due to their high purchasing power on the one hand and on the other hand their direct influence on the other family members. In addition, you know that the most trends of young people are used and then adapted by other demographic groups.

Also, most opt People already at a young age for certain brands and adhere to them then their whole life long. The target group of young people is so lucrative, it is so difficult to win. This is not only the highly fragmented media landscape, but their talent to get pure marketing messages quickly to the bottom and then to oppose it, because they appear to them to werberisch and implausible. The study results allow us to make the communication mix of our customers more efficiently and more targeted and thus to strengthen an entire campaign. In particular, information about the online relevant for young people and offline communication channels are essential indicators for an efficient and effective campaign”, explains Fabio Emch, managing partner of jim & jim. The study provides information on the decision-making behaviour of young people in relation to their socio-demographic, consumer, monetary and psychological characteristics in detail.

The analysis of consumer behaviour of young people in relation to various consumer goods and it provides services to tailored the communication strategy of a company to the respective sectors and their youthful clientele. Jim founded about jim & jim 2011 and Lucerne and Zurich-based & jim AG is the first and Switzerland’s only agency that specializes exclusively on youth and student marketing. “The creative and mobilization Agency develops and implements marketing campaigns, which are not just only young, wild and sexy”, and provide directly measurable effects detectable at the same time young people to mobilize assets. jim & jim is a subsidiary of Jaywalker GmbH, which in turn for several years for all German Swiss manages the range of pupils – and students-Maestro-card STUcard cantonal banks and supports them in the area of youth and student marketing and advises. Through the collaboration with STUcard, jim & jim has access to high-traffic channels of communication, such as the in-house magazine and newsletter, as well as to various social media applications. Among other renowned Brands like Nokia, tally Weijl, Trojka energy, data quest and Burger King at the youth marketing expertise of jim & jim. For more information and pictures Sam Kurath and partner jim jim bruchstrasse 73, 6003 Luzern AG phone: + 41 41 210 88 11 mobile: + 41 76 423 00 03 E-Mail: Daniel Leuenberger Oppenheim & Partner GmbH (Press Office) stockerstrasse 32, 8002 Zurich phone: + 41 78 807 86 89 E-Mail: